Contact Us
We're here to help — reach out any time.
Get in Touch
The fastest way to reach us is by email. We aim to respond within 24 hours on business days (Monday–Friday, IST).
Email: supportsurio@gmail.com
What We Can Help With
- — Questions about your song order or generation status
- — Refund or cancellation requests
- — Payment issues or duplicate charges
- — Technical problems with playback or downloads
- — General feedback and suggestions
- — Business or partnership enquiries
When Emailing About an Order
Please include the following so we can help you faster:
- — Your registered email address
- — Order ID or Razorpay Payment ID (if applicable)
- — A brief description of your issue
Business Details
Business Name: Surio
Country: India
Email: supportsurio@gmail.com
Response Times
- — General queries: within 24 hours (business days)
- — Refund requests: reviewed within 3 business days
- — Technical issues: within 24 hours
We do not offer phone support at this time. Email is our primary support channel.